When booking an appointment, that time is specifically reserved for you. While our team always strives to accommodate changes, out of courtesy to our staff and to help us stay on schedule, we kindly ask you to review our cancellation and rescheduling policy.

Cancellation

● You may cancel your appointment without any charge if done at least 24 hours in advance.
● Cancellations made within 24 hours of the appointment will be charged 50% of the appointment fee.
● Last-minute cancellations and no-shows will be charged 100% of the appointment fee.

We appreciate your understanding and cooperation, as this policy helps us respect our staff’s time and accommodate other clients.

Rescheduling
● Please provide at least 24 hours’ notice if you need to reschedule your appointment.
● Rescheduling or canceling with less than 24 hours’ notice may result in the forfeiture of your deposit.
● If you wish to book a new appointment after a last-minute cancellation or reschedule, a new deposit will be required to secure your slot.
● This new deposit will be applied to your future service as usual.

Arrival
We kindly ask that you check in at the spa 5–10 minutes prior to your scheduled appointment.
This allows time to complete any necessary forms or paperwork before your session
begins.After checking in, feel free to unwind in our waiting area or browse our retail area while
you wait for your service provider.

Spa Etiquette

We kindly request that you help us maintain a quiet and peaceful environment so all guests can fully enjoy their spa experience.